About holistica

Our mission is to holistically transform traditional workplaces into smart workspaces to support people’s wellbeing, learning and productivity across the entire organisation. The outcome is that organisation will benefit to retain and attract the best talent.

our values

We always put the people at the heart of our designs. Healthy, sustainable and balanced workspace are crucial to create an organisation people can bond with. We use technology and valuable data insights to disrupt the status quo.
Re-inventing, re-thinking and re-imaging current models and transforming with new technologies is the way forward. We love to learn! To tailor the experience, we explore, measure, analyse, observe and test the concepts and we ensure that our solutions empower others to learn as well, so we all can grow.

HUMAN-CENTRIC

DATA-DRIVEN

TECH-POWERED

ALWAYS LEARNING

OUR TRANSFORMATION TEAM​

Our view is there is “no one size that fits all” workspace needs, so our approach is create two-way dialogue where we leverage our surveys on industry-based trends, as well as our practical experiences and bring these together with your ambitions to transform. We capture your requirements, to tailor the desired experiences which meet the audience’s needs. Our practitioners all have active knowledge and experience in international companies and corporations and will challenge preconceptions. Allowing clients, the potential to be more innovative through the visioning phase.

workspace LEADERSHIP

We differentiate ourselves from other workspace consultants through our leadership and our philosophy to place people at the heart of our designs. We develop workspaces people can relate and bond with as they are balanced, sustainable, healthy, productive and above all fit for all types of purposes such as socialising, collaborating, brainstorming, focusing, learning, celebrating, relaxing, managing crisis or whatever.
We use technology and valuable data insights to disrupt the status quo. Re-inventing, re-thinking and re-imaging current models and transforming with new technologies is the way forward. We love to learn! To tailor the experience, we explore, measure, analyse, observe and test the concepts and we ensure that our solutions empower others to learn as well, so we all can grow.

OUR LEADERSHIP IN DESIGN

Compelling industry insights

Challenging pre-conceptions

Building two-way design dialogue

Developing people centric solutions

OUR LEADERSHIP IN DElivery

Communicating through multiple channels to all people

Demonstrating  through POCs and Pilots

Engaging through governance and decision-making

Adopting through targeted strategies

LET'S TALK ABOUT
YOUR TRANSFORMATION

Interactive Agencies
From Services
to Scalable Products

Websites, Apps, Online Stores, Landing Pages, and e-marketing tools—built at scale, driven by strategy.

Vertical: Interactive, E-Commerce, E-Marketing
Location: Poland
Timeframe: Pre-2015

In a Nutshell, nearly a decade of experience in e-marketing, having led hundreds of e-commerce campaigns. This journey led to a strategic shift from service-based offerings to a scalable product-based business model.

The case study

Context
Before moving to London in 2014, I spent nearly a decade developing and delivering digital products such as e-commerce platforms, applications, and e-marketing campaigns for national and global brands. At the peak, I was responsible for over 70 clients, including:

  • Ségécé Group  (400 shopping malls across Europe –  all online campaigns for all Ségécé; Ségécé’s Polish centres 
  • Orange Poland (French Telecom) – National telecommunications provider
  • HiPP, OSHEE – Global FMCG brands
  • New Balance – Global sportswear brand

The agency’s business model was primarily based on short-term e-PR subscription agreements for social media management and customer relations. While these agreements ensured consistent engagement, quarterly contract renewals increasingly depended on demonstrating tangible audience growth, leading to demand for additional marketing campaigns. However, brands hesitated to invest in supplementary paid campaigns designed for audience acquisition, creating friction between value perception and revenue generation.

Challenge
The agency faced critical challenges in scaling operations and maintaining profitability:

  • Clients required frequent, high-performing campaigns to expand their customer base.
  • The traditional approach of custom-built applications for each campaign led to increased development costs and long turnaround times.
  • Managing 70+ simultaneous brands resulted in ~280 annual campaigns, creating operational inefficiencies.
  • Seasonal demand spikes (e.g., Christmas, Easter, Valentine’s Day) caused workload imbalances, complicating resource allocation.
  • Long-term clients increasingly negotiated for discounts, eroding profit margins.

The challenge was to create a scalable, repeatable campaign model that maintained high engagement while reducing costs and improving efficiency.

Solution
Recognising the inefficiencies in the traditional model, I led the development of a scalable, productised solution to standardise campaign execution:
Reusable Campaign Frameworks: Created a suite of modular applications and landing page templates, reducing the need for custom-built solutions and cutting development time.

  • Subscription-Based Pricing Model: Shifted clients to 12-month contracts with a 20-30% fee increase, bundling one lead-generation campaign per quarter to ensure consistent engagement and predictable revenue.
  • Optimised Sales Process: Equipped the sales team with a portfolio of pre-built campaign solutions requiring minimal customisation, streamlining the sales cycle and reducing creative overhead.
  • Automated Workflows & Performance Tracking: Integrated campaign analytics and structured KPI tracking to optimise engagement, improve reporting, and enhance decision-making.

Results
The transition to a scalable model delivered a measurable business impact:

Operational Efficiency & Scalability:

  • Increased campaign volume per client from 1 to 4 per year.
  • Reduced time-to-market from 3-4 weeks to 5-7 days per campaign.
  • Lowered production costs by 30% through reusable components.
  • Smoothed resource allocation across the year, mitigating seasonal demand fluctuations.

Revenue Growth & Client Retention:

  • Extended average contract length from 3-6 months to a minimum of 12 months.
  • Increased monthly fees by 20-30%, improving revenue predictability.
  • Strengthened client relationships by shifting discussions from pricing to strategic consultation.

Marketing Performance & Audience Growth:

  • Single campaigns drove 15-20% social media audience growth.
  • Running 4 campaigns per year resulted in a cumulative audience expansion of 40-60% per client.
  • Lead generation effectiveness improved, significantly expanding customer databases.

Conclusion
This transformation reinforced key principles in product development:

  • Efficiency Drives Innovation: Standardisation does not limit creativity but enables it by eliminating operational bottlenecks.
  • Customer-Centric Value Creation: Clients prioritised speed, predictability, and measurable impact over full customisation, shifting the focus from services to scalable solutions.
  • Sustainable Revenue Models: A subscription-based pricing structure aligned agency incentives with client needs, ensuring recurring revenue while delivering consistent marketing outcomes.

The shift from bespoke campaign execution to a structured, scalable framework demonstrated the power of productized digital solutions, balancing efficiency, creativity, and long-term business impact.

InsurTech Product Mobile Telematics

Unlocking the Full Potential of Telematics Data

Vertical: InsurTech, AI Products, Big Data Analytics
Location: London, UK
Timeframe: 2017

In a Nutshell, traditional telematics placed control with insurers, who owned both hardware and driver data. This mobile-first model flipped the power dynamic, allowing drivers to own their driving data and be rewarded for being a good driver.

The case study

Context
Vehicle telematics evolved from fleet management to logistics optimisation and, eventually, private vehicle insurance. Initially dominated by black-box hardware, these devices captured driving data—speed, acceleration, braking, and mileage—to assess risk. However, traditional solutions increased policy costs, particularly for young drivers.
By 2017, stricter penalties for handheld phone use while driving exposed a key limitation: black-box systems couldn’t detect phone usage, leaving insurers unable to address distracted driving risks. This gap accelerated the shift to software-driven telematics, unlocking new business models beyond outdated hardware solutions.

Challenge
Key Market Challenges:

  • Lack of Mobile Phone Detection – Black-box systems couldn’t track whether drivers used their phones while driving, preventing insurers from enforcing safer behaviour.
  • High Costs Due to Hardware Dependency – Black-box installation increased insurance premiums by several hundred pounds, making coverage less affordable, especially for younger drivers.
  • Limited Data Access & Privacy Concerns – Proprietary black-box systems restricted user access to their driving insights, while insurers controlled sensitive personal data, creating compliance risks under GDPR regulations.

Solution
Replacing the Black Box with a Scalable, Software-Driven Model
To overcome hardware limitations, a mobile telematics solution was developed—a smartphone app that tracked key driving behaviours, including acceleration, braking, mileage, speed, and, crucially, phone usage while driving.

Key Benefits:

  • Encouraging Safe Driving & Lower Premiums – Users could earn discounts based on real driving behaviour (e.g., speed control, smooth driving, hands-free calls).
  • Ensuring Data Privacy & GDPR Compliance – Unlike black-box models, users retained control over their data, ensuring transparency.
  • Enhancing User Experience – A driver-friendly, intuitive interface replaced complex fleet-oriented tools. Many users found helpful personalised driving insights, such as real-time analytics on driving performance and fuel efficiency.

By eliminating the costly, rigid black-box model, insurers gained a scalable, cost-effective way to incentivise safer driving.

Results
A New Business Model for Insurers

  • Pilot with Five Insurance Companies – Proved demand and gained positive feedback for consumer-driven telematics.
  • 15% Reduction in Insurance Premiums – Enabled by data-driven underwriting for users who opted into insurance sharing.
  • 30% Safer Driving Behaviour – Reduction in hard braking, speeding, and aggressive acceleration among users.

Market Disruption: A Fundamental Shift in Power
Traditional telematics placed control with insurers, who owned both hardware and driver data. This mobile-first model flipped the power dynamic, allowing drivers to own their driving data and use it to negotiate better rates across multiple insurers. However, insurers resisted, reluctant to compete based on a third-party score, fearing a loss of control over risk pricing models.
Aviva, which had been piloting their own, less advanced telematics solution, recognised the disruptive potential and saw an opportunity to outrace competitors. To accelerate market leadership, Aviva acquired the app, fast-tracking their telematics strategy instead of developing a competing solution. This move strengthened their position as the UK’s most user-friendly insurer.

Conclusion
Embracing mobile telematics disrupted the market, bypassing costly black-box solutions and setting a new standard for user engagement and risk assessment. This shift proved that software-driven solutions could replace legacy hardware, offering better scalability, affordability, and user control.
The project highlighted how innovation in data collection and user engagement could redefine an industry’s business model. The success of this mobile telematics approach demonstrated the power of aligning product strategy with emerging regulatory changes, customer expectations, and technological advancements.

Lloyds Bank BIG DATA PLATFORM

Enabling GDPR Compliance at Scale with Exonar Platform

Vertical: FinTech, Big Data Platform
Location: London, UK
Timeframe: 2018

In a Nutshell, the success of the data governance platform at Lloyd’s Bank demonstrated the power of a scalable, AI-driven solution in addressing complex regulatory requirements. 

The case study

Context: GDPR & The Challenge of Data Compliance

In 2018, the General Data Protection Regulation (GDPR) introduced stringent data privacy requirements across the European Union. Non-compliance could result in fines of up to €20 million or 4% of global annual revenue, making regulatory adherence a business-critical priority. High-profile cases, such as Meta’s €251 million fine for a security breach, underscored the importance of compliance for large enterprises.
For financial institutions like Lloyd’s Bank, the challenge was twofold:
Customers gained the right to request, access, and delete personal data stored by companies.

Banks remained legally obligated to retain certain records for compliance with financial regulations.

This regulatory shift created an opportunity to develop a new product, Exonar’s data discovery and governance platform for Lloyd’s Bank, enabling the institution to understand, classify, and manage petabytes of unstructured data while ensuring compliance with both GDPR and sector-specific retention rules.

Challenge: Key Compliance & Operational Challenges

  • Unstructured Data Complexity – Financial institutions store vast amounts of unstructured data across legacy systems, making it difficult to identify and classify personal information efficiently.
  • Conflicting Compliance Requirements – GDPR required organisations to delete customer data upon request, while banking regulations mandated data retention for audit, anti-money laundering, and security purposes.
  • On-Premise Deployment Constraints – Due to strict data sovereignty and confidentiality policies, the solution had to be deployed on-premise, ensuring compliance with financial industry regulations and mitigating cloud security concerns.
  • User Experience & Accessibility – Compliance teams, rather than technical staff, needed an intuitive, user-friendly interface to navigate complex data governance tasks efficiently, reducing reliance on IT specialists.

Solution: A Scalable Data Governance Platform

At Lloyd’s Bank, I led the deployment of a data analytics platform, overseeing its implementation and ensuring seamless integration within Lloyd’s Bank. Additionally, I was responsible for customising and developing new, specific features tailored to the bank’s unique compliance and operational requirements.

Key Features & Benefits:

  • Automated Data Discovery – Scanned petabytes of structured and unstructured data to locate personal information.
  • Smart Compliance Rules Engine – Allowed organisations to set retention rules, distinguishing between data that could be deleted and data that must be retained.
  • On-Premise Deployment – Ensured compliance with data sovereignty and confidentiality policies while mitigating cloud security concerns.
  • Intuitive UI for Compliance Teams – Designed for non-technical users, enabling efficient GDPR request management and audit reporting.

Results: Streamlining Compliance & Reducing Risk

  • Enterprise-Grade Scalability – A single platform deployed across multiple financial institutions, including Lloyd’s Bank, which required high customisation due to its size and history of mergers.
  • Improved Regulatory Compliance – Ensured GDPR alignment while maintaining banking law-mandated data retention policies.
  • Operational Efficiency Gains – Automated data discovery and governance, reducing manual compliance effort by 40%.
  • Security & Data Protection – On-premise architecture safeguarded sensitive customer data, mitigating risk.

Conclusion: Driving Compliance Through Innovation
The success of the data governance platform at Lloyd’s Bank demonstrated the power of a scalable, AI-driven solution in addressing complex regulatory requirements. By combining automation, data intelligence, and user-centric design, the product enabled financial institutions to turn compliance into a strategic advantage, mitigating regulatory risks while enhancing operational efficiency.
This case study highlights how a product-led approach to FinTech can redefine industry best practices, offering a blueprint for future compliance-driven digital transformation.

Société Générale BANK

A Data-Driven Smart Workspace Transformation

Vertical:  FinTech, IoT Products, Tech UX
Location: London, UK
Timeframe: 2017-2019

In a Nutshell, banks are increasingly becoming technology companies, leveraging AI, automation, and data analytics to improve both business efficiency and employee experience. Société Générale set the foundation for future AI-driven decision-making across financial operations.

The case study

Context: Banks Are Becoming Technology Companies
In an era where financial institutions are evolving into technology-driven enterprises, Société Générale embarked on a digital transformation to redefine its workspace experience. Yes, “workspace”, as it is no longer just a place but a space where work happens—whether in the office, at home, or on the go. The goal was to bring employees under one roof at One Bank Street, consolidating operations from multiple locations to enhance cost efficiency, sustainability, and talent retention while also creating an infrastructure resilient enough to ensure business continuity, even if the building itself became unavailable. This resilience was put to the ultimate test during the pandemic, which ultimately proved the solution to be bulletproof.
This transformation was not just about creating a smart building—it was about delivering a seamless, data-driven, and human-centric workspace. Traditional manual processes and siloed systems were no longer sufficient to support the evolving needs of a dynamic workforce. The bank needed a solution that provided real-time insights, automation, and personalised digital experiences while adhering to strict security and compliance regulations.

Challenge: The Problems of a Fragmented Workplace
Société Générale faced several key challenges in its transformation:

  • Disconnected Systems & User Experience – Employees had to navigate multiple disjointed tools for room booking, building access, HR systems, workspace allocation, and corporate communication, leading to inefficiencies.
  • Limited Data-Driven Decision-Making – Space utilisation and workforce dynamics were managed through static reports and manual surveys, preventing real-time insights.
  • Security & Compliance Constraints – As a financial institution, Société Générale required an on-premises data lake instead of cloud-based solutions, restricting access to advanced AI models and third-party analytics platforms.
  • Balancing Cost & Innovation – Building a fully custom AI-powered system from scratch was not viable, requiring a strategic approach to integrating and optimising existing technologies.

Solution: A Smart Workplace Powered by AI, Data, and Seamless Integration
Designing the Smart Office Roadmap & Orchestrating Multiple Vendors
To create a truly connected, seamless smart solution, a comprehensive smart office and digital space roadmap was designed by assessing existing legacy systems and available solutions in the market. This helped identify gaps between different technologies and determine how they could be integrated into a unified employee experience.
Rather than relying on a single vendor, the solution was strategically composed by selecting best-in-class products and collaborating with multiple development teams to ensure interoperability. Managing conflicting product roadmaps, aligning different release cycles, and driving custom developments where off-the-shelf solutions fell short were key aspects of execution.

The final solution included a multi-platform approach, seamlessly integrating hardware, software, and data analytics:

  • Software Components: A Mobile App, Web Portal, and Outlook Plug-in, ensuring accessibility across multiple touchpoints.
  • Smart Office Hardware: Room Panels, Desk Panels, and Wayfinding Kiosks, providing intuitive space navigation and bookings.
  • One-Touch Start AV Experience: Integrated meeting room technology for effortless collaboration.
  • Access Control & Digital Signage Integration: Employees could move freely while staying informed in real time.

Beyond smart office capabilities, the Connected Employee App became a gateway to additional workplace services, centralising key employee touchpoints:
Access to Canary Wharf Ecosystem: Seamless connection to exclusive retail and dining discounts.

  • Corporate News & Communications: Real-time updates and internal announcements.
  • HR System Integration: Absence booking and employee self-service tools.
  • Smart Parking Access: Direct integration with Canary Wharf parking, enabling under-building access.
  • Emergency Safety Check (SAFE): A critical security feature, allowing employees to confirm their safety during incidents in London, accelerating emergency headcount reconciliation.

Key Innovations & AI Capabilities

Workplace Analytics via Power BI & On-Prem Data Lake

  • Aggregated data from room booking systems, access control logs, and IoT occupancy sensors.
  • Used AI-driven pattern recognition to forecast peak office utilisation and identify inefficiencies.
  • Ensured compliance with banking security policies by storing all data on a private on-premises data lake rather than cloud platforms.

Automated Workspace Allocation & Smart Desk Booking

  • Developed an AI-assisted desk allocation model that optimised seating arrangements for 3,000 employees across 2,000 workstations.
  • Integrated with IoT sensors to provide real-time workspace availability, reducing wasted space.

Security & Emergency Preparedness

  • Embedded AI-powered anomaly detection into security logs to flag unusual access patterns.
  • Integrated an emergency response system that provided real-time tracking and communication during crisis events.

Personalised Employee Experience

  • Enabled employees to book rooms, receive corporate news, and access Canary Wharf services via a unified mobile & desktop interface.
  • Used basic AI chatbots for workplace assistance (e.g., “Where is the nearest available meeting room?”).

Results: The Impact of a Data-Driven Workplace

  • Seamless Workplace Experience – Employees used a single, intuitive platform instead of multiple disconnected systems.
  • 20% Reduction in Real Estate Costs – Optimised workspace utilisation allowed one floor of One Bank Street to be sublet, saving an estimated £6 million annually.
  • Data-Driven Decision-Making – AI-enhanced Power BI dashboards replaced static reporting, enabling real-time insights for office space planning.
  • Enhanced Security & Compliance – On-premises data lake ensured regulatory compliance while enabling AI-driven analytics.
  • Scalable & Future-Proofed Approach – Instead of a costly custom-built AI platform, Société Générale leveraged modular, best-in-class technologies, ensuring long-term adaptability.

Conclusion: Laying the Foundations for AI-Powered Banking
This transformation demonstrated how banks are increasingly becoming technology companies—leveraging AI, automation, and data analytics to improve both business efficiency and employee experience. By introducing AI-assisted workplace optimisation, Société Générale set the foundation for future AI-driven decision-making across financial operations.

INSIGHTS CREATOR - AI ANALYTICS TOOL

Designing the Future of Smart Security

Vertical: SmartSpaces, AI Products,  Data Analytics
Location: London, UK
Timeframe: MVP 2a020| Prod2021 |AI-Powered 2022 | Chatbot-Enhanced 2023

In a Nutshell, Insights Creator is an AI-driven platform for autonomous workspace transformation. It guides organisations through every step — from real estate optimisation to hybrid work models and required technology setup. In 2023, the platform was enhanced with an intelligent chatbot interface, enabling real-time dialogue, tailored recommendations, and simplified access to insights, empowering businesses to take full control of their workplace evolution.

The case study

Context: Transforming Workspaces with Smart Technology
The shift to hybrid work fundamentally changed how organisations use office spaces. Traditional workspaces became collaboration hubs, while home offices supported deep-focus work. However, this transition brought complex challenges: balancing employee needs, real estate efficiency, and technology integration—all within evolving workforce expectations.
During the pandemic, organisations needed a way to return to offices safely while embracing a new hybrid model. Traditional workspace strategies were no longer effective, requiring a more data-driven and flexible approach. Insights Creator was initially developed as a smart solution to assist companies in London in navigating this transition, ensuring a smooth return to office spaces. The success of the MVP phase paved the way for an evolved, AI-powered platform that supports digital transformations.
Recognising the limitations of traditional consulting approaches, an opportunity emerged to leverage intelligent automation for scalable, data-driven workspace transformation. This led to the creation of Insights Creator, a cognitive-powered platform that replaces costly, manual workspace strategy consulting with an adaptive, predictive solution. By harnessing real-time insights, it empowers organisations to make data-backed decisions, optimising real estate investments while enhancing employee experiences.

Challenge: Smart Technology as a Solution to Consulting Inefficiencies

Organisations faced significant challenges in transitioning to hybrid work, including:
Lack of Data-Driven Insights – No real-time understanding of workspace utilisation or employee behaviours.

  • High Costs of Traditional Consulting – Slow, expensive, and often yielding generic recommendations.
  • Unclear Transformation Roadmaps – A gap between strategy and execution.
  • Technology Misalignment – Inability to connect workplace strategy with digital infrastructure.
  • Evolving Workforce Needs – Employees required workspaces tailored to their new ways of working.

These inefficiencies led to increased costs, poor space utilisation, and suboptimal employee satisfaction, demanding a scalable, smart-driven solution.

Solution: AI-Powered Insights Creator
Insights Creator is a decision intelligence platform that replaces manual consulting with an automated, real-time workspace strategy.

Three Core Smart Modules:


Assessment Module

  1. Cognitive-driven analysis of workstyles, employee mobility, and space utilisation.
  2. Automated benchmarking against industry standards.
  3. Identification of technology gaps impacting productivity.

Strategy Module

  1. Smart-generated workspace blueprints optimised for business objectives.
  2. Context-aware recommendations tailored to six key transformation drivers.
  3. Intelligent hybrid space allocation based on classified work personas.

Roadmap Module

  1. Step-by-step transformation plans powered by cognitive automation.
  2. Change management strategies to ensure adoption.
  3. Interactive dashboards visualising:
  • Optimal space distribution.
  •  Real-time cost-saving opportunities
  • Technology investment recommendations
Chatbot Enhancement
To simplify and accelerate roadmap implementation, the tool was enhanced with an AI-powered chatbot assistant connected to a knowledge base of previous transformations. This allowed transformation leaders to draw on proven practices, insights, and lessons learned, while tailoring recommendations to their unique organisational needs. Acting as both a guide and support system, the chatbot provides contextual advice, answers queries in real time, and ensures that every transformation benefits from accumulated experience, making the process faster and more adaptable.
 

How Smart Technology Powers Insights Creator
Cognitive automation enables adaptive decision-making at scale, replacing manual, human-driven consulting processes:
Work Persona Matching – Smart models classify employees into work personas (e.g., remote-heavy engineers vs. high-mobility creatives) for hyper-personalised space planning.

  • Predictive Space Optimisation – The system forecasts workspace needs based on real-time data, company type, and evolving industry trends.
  • Benchmarking & Best Practices – The platform compares an organisation’s workspace metrics against industry peers, identifying cost-saving opportunities.
  • Automated Recommendations – Intelligent insights generate transformation roadmaps, reducing the reliance on consultants and manual decision-making.

Results: Business Impact

  • 20% Reduction in Operational Costs – Smart-driven real estate and resource optimisation.
  • Higher Employee Satisfaction – Personalised workspaces driving engagement.
  • Seamless Hybrid Work Adoption – Intelligent planning of hybrid work models.
  • Faster Decision-Making – Cognitive-powered insights replacing slow, manual assessments.

By automating workspace consulting with smart technology, Insights Creator helped organisations navigate one of the most disruptive workplace shifts in history while unlocking long-term cost savings and operational efficiency.

Conclusion: Intelligent Solutions for the Future of Work

The success of Insights Creator demonstrates the power of smart decision-making in reimagining workspace transformation, not just for cost savings, but for human-centric, data-driven decision-making. Through strategic leadership, this product allows organisations to seamlessly adapt to the evolving nature of work, proving that cognitive solutions can drive business success while enhancing everyday experiences.

More Product Details at the Insights Creator Website

Acrisure Re Digital Transformation

Enabling Hybrid Work Through Smart Workspaces

Vertical: Insurance, Smart Office
Location: London, UK
Timeframe: 2020

In a Nutshell, a successful implementation of a product-led hybrid workplace transformation setting a benchmark for the reinsurance industry. By aligning technology, workspace design, and flexible work policies, bu creating an environment that fosters productivity, collaboration, and employee satisfaction.

The case study

Context: Transforming a Leading Reinsurance Business for the Future
Acrisure Re, a global reinsurance company, recognised the need to redefine its workplace strategy in response to the rapidly evolving work environment. With a strong foundation in traditional office-based operations, the company sought to leverage the disruption caused by the global pandemic to implement a scalable and efficient hybrid working model.
Hybrid work demanded more than just a shift in policies—it required a complete transformation of both physical and digital workspaces. This initiative aimed to:
Create a seamless hybrid work environment that balances remote and in-office collaboration.

  • Equip employees with the right tools and technology to maintain productivity and engagement regardless of location.
  • Reimagine office spaces to support both focused work and dynamic team interactions.
  • Improve operational efficiency while sustaining company culture and employee well-being.

Challenge: Enabling a Seamless Hybrid Work Experience
Transitioning from a fully in-office model to a hybrid workplace presented several challenges:
Technology & Infrastructure Gaps – Existing IT systems were designed for a centralised office environment and needed upgrades to support remote work.

  • Maintaining Collaboration & Productivity – The company required an integrated workspace strategy that ensured consistent employee experiences across locations.
  • Physical Office Redesign – Office spaces needed to be optimised to support flexible workstations, collaboration zones, and smart office features.
  • Security & Compliance – Secure access to sensitive data and remote working tools had to be seamlessly integrated without compromising regulatory requirements.
  • Employee Engagement & Culture – With employees split between home and office, the challenge was to ensure team cohesion and a strong workplace culture.
  • A data-driven and product-led approach was required to define a roadmap for technology, workplace design, and hybrid work policies.

Solution: A Product-Driven Approach to Hybrid Work Transformation
A comprehensive workplace transformation strategy was developed, underpinned by intelligent workspace design, advanced collaboration tools, and a seamless digital experience.

1.  Product Analysis & Experience Design

  • Conducted an in-depth analysis of existing workplace technologies, identifying gaps and inefficiencies.
  • Defined a new technology experience by integrating various products into a cohesive hybrid work environment.
  • Designed and developed new product features to bridge functionality gaps, ensuring a seamless and intuitive user experience.
  • Created a roadmap aligning workspace enhancements with business objectives and employee needs.

2.  Smart Office & Digital Workspace Design

  • Flexible Workspaces – Implementation of hot desking, booking systems, and adaptable workstations to maximise space efficiency.
  • Collaboration Zones – Redesigned meeting rooms, breakout areas, and digital whiteboards to facilitate both in-person and virtual teamwork.
  • Smart Building Features – Deployment of biometric access, occupancy sensors, and energy-efficient automation to optimise office operations.

3. Enabling Technologies for Hybrid Work

  • Cloud-Based Collaboration Tools – Standardisation of Microsoft Teams, Slack, and shared virtual workspaces for seamless communication.
  • AI-Powered Desk Booking System – Employees could reserve desks, see where teams were sitting, and plan in-office days accordingly.
  • Virtual Meeting Integration – Upgraded video conferencing rooms with holographic displays, immersive audio, and interactive touchscreens to enhance remote collaboration.
  • Cybersecurity Enhancements – Secure remote access, multi-factor authentication, and compliance-driven data protection policies.

4. Employee Experience & Well-Being

  • Flexible Work Policies – Implementation of hybrid work guidelines that allowed employees to choose office or remote work based on their needs.
  • Digital Workplace Engagement – Smart notifications, push updates, and AI-driven personalisation enhance employee interactions with office systems.
  • Well-Being Initiatives – Introduction of biophilic office design, breakout areas, and employee wellness programs to support physical and mental health.

Results: A Scalable & Future-Proof Hybrid Workplace
The transformation of Acrisure Re’s workplace resulted in:

  • 100% Hybrid Work Adoption – Employees seamlessly transitioned to hybrid workflows with equal access to technology and collaboration tools.
  • 40% Increase in Office Utilisation Efficiency – Smart office designs reduced space wastage and improved resource allocation.
  • Stronger Employee Retention & Engagement – Enhanced work flexibility and well-being initiatives improved employee satisfaction.
  • Seamless Cross-Location Collaboration – AI-powered meeting spaces and digital work hubs facilitated effective global teamwork.
  • Increased Operational Resilience – Cloud-first infrastructure and remote working policies ensured business continuity under any conditions.

Conclusion: A Blueprint for the Future of Work
Successfully implemented a product-led hybrid workplace transformation, setting a benchmark for the reinsurance industry. By aligning technology, workspace design, and flexible work policies, the company created an environment that fosters productivity, collaboration, and employee satisfaction.
This case study underscores the importance of data-driven decision-making, technology orchestration, and user-centric design in crafting future-proof digital workplaces. The ability to analyse existing solutions, define a cohesive technology experience, and develop new product features played a critical role in ensuring the success of this initiative.

AI-Driven Products For Sero Life

Transforming Homes with AI for a Net Zero Future

Vertical: Smart Home, AI&IoT Products
Location: Cardiff, UK
Timeframe: 2022

In a Nutshell, the development of the Capture Survey App and Sero Life Mobile App exemplified how AI can transform residential energy management. By providing residents with intelligent tools to monitor and control their energy usage.

The case study

Context: Transforming Homes with AI for a Net-Zero Future
The global imperative to reduce carbon emissions has placed housing at the forefront of sustainability initiatives. Traditional homes often lack the infrastructure to optimise energy consumption, leading to inefficiencies and higher carbon footprints. Residents face challenges in managing their energy usage effectively, often due to a lack of real-time data and control mechanisms. Recognising these challenges, Sero Life aimed to revolutionise home energy management by integrating AI-driven solutions to empower residents and contribute to global sustainability goals.

Challenge: Inefficient Energy Management in Residential Settings
Homeowners and residents encountered several issues:
Limited Control Over Energy Consumption: Traditional systems did not provide intuitive interfaces for managing heating and hot water, leading to energy wastage.

  • Lack of Real-Time Data: Residents were unable to monitor their energy usage in real time, hindering their ability to make informed decisions.
  • Environmental Impact: Without optimised energy systems, homes contribute significantly to carbon emissions.

Solution: AI-Powered Solutions – Capture Survey App and Sero Life

To address these challenges, two pivotal AI-driven products were developed:

1. Capture Survey App: An AI-enhanced, responsive application for multiple devices from mobile through tablets up to the desktop, designed to assess and document building attributes, facilitating the creation of zero-carbon pathways.

Key Features:

  • AI-Driven Data Collection: Utilised artificial intelligence to streamline the gathering of building data, ensuring accuracy and efficiency. 
  • Offline Functionality: Enabled data capture in environments without internet connectivity, ensuring continuous workflow. 
  • Integration with Zero-Carbon Pathways Tool: Seamlessly connected with Sero’s planning tools to develop tailored sustainability strategies.

2.  Sero Life Mobile App: A user-centric mobile application that empowers residents to control and optimise their home’s heating and hot water systems, promoting energy efficiency and sustainability.

Key Features:

  • Personalised Schedules: Allowed users to set heating and hot water schedules that align with their lifestyles, enhancing comfort and efficiency.
  • Real-Time Monitoring: Provided insights into energy usage, enabling informed decisions to reduce consumption.
  • AI-Powered Optimisation: Leveraged AI to adjust systems for optimal energy use, balancing comfort with sustainability.
  • Remote Accessibility: Gave users control over their home systems from anywhere, offering flexibility and peace of mind.
  • Availability: Accessible on major platforms, including the Apple App Store and Google Play Store.

Results: Business and User Impact

  • Enhanced User Engagement: Users experienced greater control and satisfaction in managing their home energy systems.
  • Operational Efficiency: The Capture Survey App streamlined data collection processes, reducing time and errors in sustainability planning.
  • Market Differentiation: Positioned Sero Life as a leader in integrating AI for sustainable living solutions.

Conclusion: AI Empowering Sustainable Living
The development of the Capture Survey App and Sero Life Mobile App exemplifies how AI can transform residential energy management. By providing residents with intelligent tools to monitor and control their energy usage, Sero Life has made significant strides toward a sustainable, net-zero future. These products not only enhance individual user experiences but also contribute to broader environmental goals, showcasing the profound impact of AI in everyday life.

MIDDLE EASTERN BANKING

Digitalising Banking Experiences in the Middle East

Vertical: GovTech, AI & IoT Products, Tech UX
Location: NEOM, Saudi Arabia
Timeframe: 2021, 2023

In a Nutshell, this initiative successfully transformed the banking experience in the Middle East by integrating AI-powered solutions, bridging vendor gaps, and aligning disparate roadmaps into a cohesive digital strategy, redefining the digital banking landscape in the region.

The case study

Context: Transforming the Banking Sector Through Digital Innovation
Middle Eastern banking sector has faced significant challenges in delivering seamless customer experiences. Customer research indicated that up to 92% of banking customers expressed dissatisfaction due to long wait times, lack of feedback, and ineffective support. Inefficient onboarding processes, compliance risks, and fragmented banking operations further hindered customer satisfaction.
Recognising these gaps, I developed a transformation roadmap for CNS Middle East, a leading digital solutions provider with over 30 years of experience in Banking & Financial Services, Technology & Innovation, and IT Outsourcing. I trained their team to implement AI-powered banking solutions, ensuring seamless integration, compliance, and operational efficiency. This initiative streamlined customer journeys, strengthened regulatory adherence, and positioned CNS Middle East as a leader in financial innovation across the UAE, Oman, and Kuwait.

Challenge: Addressing Banking Inefficiencies
Middle Eastern banks were struggling with:

  • High levels of customer dissatisfaction, leading to increased account switching.
  • Inefficient processes that elevated operational costs.
  • Lack of omnichannel capabilities creating fragmented customer journeys.
  • Compliance and security risks due to non-standardised communication methods.

These inefficiencies were not due to a lack of available solutions but rather the absence of an integrated, cohesive approach to digital transformation. Banks needed a unified strategy to leverage AI, automation, and seamless customer interaction tools.

Solution: AI-Driven Banking Transformation
Leveraging CNS Middle East’s digital banking offerings, an end-to-end digital transformation strategy was implemented, encompassing:

Pre-Branch Digital Engagement

  • Implemented AI-driven scheduling and document submission systems to reduce pre-branch friction.
  • Provided customers with digital onboarding tools to validate identity remotely.

In-Branch Experience Enhancement

  • Deployed self-service kiosks for document validation, ID reading, and digital signatures.
  • Introduced paperless processes, significantly reducing operational costs and environmental impact.

Compliance & Activation Streamlining

  • Automated compliance tracking with AI-powered document validation.
  • Eliminated the use of non-secure communication channels like WhatsApp for compliance approvals.

Post-Onboarding & Engagement

  • Integrated AI chatbots and virtual assistants for real-time customer interaction.
  • Developed smart CRM systems to provide proactive recommendations for financial products.

Day-to-Day Banking Optimisation

  • Enabled omnichannel banking access via mobile apps, call centers, and physical branches.
  • Designed a centralized customer profile accessible across all banking channels.

Results: Business and Customer Impact

  • Customer satisfaction significantly improved, with AI-driven support reducing waiting times and complaints.
  • Operational costs decreased, as digital processing reduced paper usage by the equivalent of over 10,000 trees annually.
  • Increased profitability, with higher customer retention and cross-selling opportunities due to personalised banking recommendations.
  • Regulatory compliance strengthened, as AI automation ensured secure, standardised processes for handling sensitive data.
  • Competitive advantage for banks, positioning them as leaders in digital banking experiences within the GCC region.

Conclusion: Orchestrating Seamless Digital Transformation
This initiative successfully transformed the banking experience in the Middle East by integrating AI-powered solutions, bridging vendor gaps, and aligning disparate roadmaps into a cohesive digital strategy. By leveraging automation and omnichannel capabilities, the banking sector achieved greater customer engagement, operational efficiency, and regulatory compliance, redefining the digital banking landscape in the region.

NEOM Tonomous Innovation Centre

Designing the Future of Smart Security

Vertical: GovTech, AI&IoT Products, Tech UX
Location: NEOM, Saudi Arabia
Timeframe: 2021 Design, 2023 Delivery

In a Nutshell, by combining AI-driven threat detection, predictive analytics, and next-generation emergency response systems, NEOM’s Public Safety Headquarters is now a global benchmark for future cities.

The case study

Context: Building a Cognitive City
NEOM, Saudi Arabia’s $500 billion megacity, is envisioned as a cognitive, AI-driven urban ecosystem that seamlessly integrates digital infrastructure, smart spaces, and connectivity. At the forefront of this initiative is Tonomous, the technology and digital infrastructure subsidiary responsible for developing the foundational technologies that will power NEOM’s transformation into a next-generation city.
To showcase the possibilities of cognitive cities, Tonomous sought to create an Innovation Hub—an advanced R&D and collaboration space that seamlessly merges AI-driven services, smart workspaces, and immersive digital experiences. The hub needed to embody NEOM’s vision while providing an intelligent, future-proof workspace for entrepreneurs, engineers, and industry leaders to drive technological breakthroughs.

Challenge: Designing an AI-Powered Innovation Hub
The Innovation Hub required a seamless integration of digital and physical environments while addressing key challenges:

  • Showcasing NEOM’s vision through immersive digital experiences and interactive spaces.
  • Integrating smart office technologies to foster collaboration and innovation.
  • Creating a digital-first, intuitive user experience that seamlessly connects people, spaces, and technology.
  • Developing a scalable, AI-driven infrastructure aligned with NEOM’s long-term vision of sustainability and cognitive urban living.

While individual solutions existed in the market, the real challenge was orchestrating them into a unified, intelligent workspace that embodied NEOM’s vision of cognitive living.

Solution: Orchestrating a Multi-Layered Innovation Experience
To address these challenges, I designed a strategic, multi-product roadmap that combined experience design, technology integration, and product orchestration. Key initiatives included:

Defining the Experience Vision

  • Developed a digital experience framework aligned with NEOM’s AI-driven cognitive city vision.
  • Ensured seamless interaction between physical spaces and digital services.

Bridging Product Gaps & Orchestrating Technologies

  • Integrated multiple digital solutions into a single, cohesive experience.
  • Identified and addressed gaps in existing technologies to enhance user interaction and efficiency.

Smart Digital Access & AI-Driven Navigation

  • Designed an AI-powered digital access system enabling secure, effortless workspace utilisation.
  • Implemented AI-driven wayfinding for seamless navigation throughout the hub.

Immersive Collaboration & Smart Workspaces

  • Introduced mixed-reality ideation tools and metaverse-enabled remote collaboration.
  • Developed AI-powered workspace optimisation features to enhance productivity.

Results: A Benchmark for AI-Driven Work Environments
The Tonomous Innovation Hub successfully set new standards for smart, digital-first workspaces:

  • A fully immersive brand experience, with visitors engaging in NEOM’s vision through interactive digital content.
  • Optimised collaboration and productivity, enabled by AI-driven workspaces and smart ideation tools.
  • Sustainable and paperless operations, with AI-powered automation reducing environmental impact.
  • Scalable, future-proof infrastructure, establishing a blueprint for next-generation cognitive cities.

Conclusion: Redefining Digital Workspaces
By merging AI-powered experiences, immersive collaboration, and digital-first access, this initiative redefined how future workspaces function. The Innovation Hub serves as a model for cognitive urban spaces, demonstrating how advanced technology can seamlessly enhance human collaboration, productivity, and innovation.

NEOM Public Safety Headquarters

Designing the Future of Smart Security

Vertical: GovTech, AI Products, Tech UX
Location: NEOM, Saudi Arabia
Timeframe: 2023-2024

In a Nutshell, by combining AI-driven threat detection, predictive analytics, and next-generation emergency response systems, NEOM’s Public Safety Headquarters is now a global benchmark for future cities.

The case study

Context: Redefining Public Safety in a Cognitive City
As NEOM builds the world’s first cognitive city, its public safety infrastructure must be equally innovative. The NEOM Public Safety Headquarters was envisioned as a multi-functional hub that integrates AI-driven security, real-time threat detection, predictive analytics, and autonomous emergency response to make NEOM one of the safest cities on the planet.
To achieve this, the NEOM Public Safety Headquarters required a holistic technology and experience strategy that seamlessly merged security, innovation, and collaboration while accommodating the unique needs of multiple divisions, including:
Command & Control Centre – A top-secure space for 24/7 surveillance and emergency coordination.

  • Experience Centre – An immersive space to showcase NEOM’s advanced security solutions to dignitaries, investors, and stakeholders.
  • Innovation Lab – A research and development hub for testing and adapting surveillance technologies to NEOM’s unique needs.
  • Operational Offices – Workspaces for public safety executives, consultants, and law enforcement teams, including private witness rooms, intelligence analysis spaces, and high-tech collaboration areas.

It was a massive digital transformation effort set in an extreme geographic location, requiring the integration of multiple products, AI-driven security systems, and smart infrastructure into one seamless, future-proof ecosystem. The logistical challenge was significant, with products transported from Europe and the United States first to Riyadh and then 1300 km to NEOM, and experts, including myself and other consultants, travelling to the site to oversee implementation.

Challenge: Integrating Diverse Technologies & User Needs at Scale
A critical aspect of this project was managing and distinguishing between the two major categories of technology:

  1. Technologies for Building the Headquarters – Smart office solutions, smart building systems, audiovisual technology, and digital spaces for employees. These formed the foundational infrastructure of the headquarters.
  2. Public Safety Technologies – Surveillance systems, autonomous security robots, and AI-powered monitoring tools. While I was not directly involved in their development, I had to ensure they were effectively integrated within designated areas such as the Experience Centre and Innovation Lab.

The complexity of this project lay in balancing multiple stakeholders needs, cutting-edge technologies, and operational workflows within a unified digital and physical environment. Key challenges included:
Diverse User Requirements – The headquarters needed to serve law enforcement, cybersecurity teams, fire brigades, and city planners, each with vastly different workflows, privacy needs, and technology dependencies.

Multi-Layered Security – The Command Centre required top-tier security measures (facial recognition, biometric access, and AI-driven surveillance) while ensuring ease of movement for other personnel.

  • Adaptive Workspaces – Traditional office spaces needed to be reimagined for public safety, incorporating secure collaboration hubs, high-tech meeting rooms, and witness interview spaces.
  • Seamless Technology Experience – The headquarters needed a cohesive roadmap that unified AI surveillance, robotics, digital twins, XR training rooms, and immersive digital experiences—all while filling product gaps by collaborating with suppliers.
  • Scalability & Future-Proofing – The solution had to be adaptable as NEOM grows and incorporates new security technologies.

Solution: A Holistic Experience & Technology Framework
To address these challenges, I designed the entire digital experience, merging various technology product roadmaps into one unified vision. The approach followed best practices in UX, digital architecture, and AI-driven security design.

1. User-Centric Experience Design
Each space was tailored to specific user personas, ensuring optimal workflows and usability:

  • Command Centre – Designed for real-time monitoring with predictive analytics dashboards and AI-driven incident management.
  • Experience Centre – Created immersive experiences through interactive video walls, real-time AI demonstrations, and security innovation showcases.
  • Innovation Lab – Designed with modular test zones for robotics, surveillance drones, and predictive analytics, allowing teams to iterate on security technologies.
  • Operational Offices & Collaboration Spaces – Designed to balance high security with flexibility, including secure meeting rooms, intelligence review areas, and emergency coordination hubs.

2. Advanced Public Safety Technology Integration
The headquarters was designed to leverage state-of-the-art AI and automation, blending six key technology categories into one seamless experience:

  • AI-Driven Surveillance & Threat Detection – Real-time monitoring through smart sensors, facial recognition, and AI analysis of crowd movements.
  • Autonomous Emergency Response – AI-powered firefighting drones and air transport for rapid response.
  • Digital Twin & Predictive Analytics – A real-time 3D digital twin of NEOM, simulating threats and crisis response scenarios.
  • Immersive Training & Simulations – XR-based law enforcement training and forensic VR crime scene simulations.
  • AI-Powered Robotics & Security Automation – Security robots and autonomous drones monitoring large public spaces.

Seamless Digital Experience for Public Safety Teams – AI-powered smart booking for meeting rooms and biometric security access.

Results & Impact: A Future-Proof Security Hub
By merging cutting-edge technology with user-centred design, the NEOM Public Safety Headquarters became a benchmark for smart city security infrastructure. Key outcomes included:

  • First-of-its-Kind Experience Center – Positioned NEOM as a global leader in AI-driven urban security, providing a dedicated space for showcasing cutting-edge public safety innovations and engaging key stakeholders.
  • Improved Operational Efficiency – The seamless integration of AI-driven workflows and digital infrastructure enhanced coordination, reducing bottlenecks and improving daily operations.
  • Optimized Space Utilization – The strategic design of secure and collaborative environments enabled better use of space, ensuring optimal functionality for different public safety teams.

Conclusion: Setting a Global Standard for AI-Driven Public Safety
One of the most critical aspects of this project was understanding the technologies involved, analyzing their product roadmaps, and, in some cases, evaluating their route to market. Many of the solutions incorporated into the Experience Center were the newest prototypes, requiring close collaboration with suppliers to align their development timelines with NEOM’s needs.
Beyond simply selecting and integrating technologies, I played a key role in making sense of disparate roadmaps—merging them into a single, coherent vision for public safety. This involved carefully balancing:

  • The foundational smart office and smart building infrastructure (used to run the headquarters itself) with
  • The cutting-edge public safety technologies that needed dedicated spaces for research, testing, and demonstration.

By combining AI-driven threat detection, predictive analytics, and next-generation emergency response systems, NEOM’s Public Safety Headquarters is now a global benchmark for future cities.

Roads and Transport Authority

Digital Transformation of Happiness Centers

Vertical: GovTech, AI&IoT Products, Tech UX Location: Dubai, UAE Timeframe: 2022 In a Nutshell, RTA Happiness Centres transformed into customer-centric, efficient, and future-ready service hubs. The project highlights how AI, automation, and human-centric design can enhance public transport services, ensuring scalability, compliance, and innovation for the future.

The case study

Context: Revolutionising Public Transport Services through Digitalisation
The Roads and Transport Authority (RTA) plays a crucial role in Dubai’s smart city strategy, overseeing public transport, traffic management, and customer service operations. As part of the Digital Dubai initiative, RTA aimed to transform its Happiness Centres, making them more efficient, accessible, and AI-powered to enhance the experience for citizens and businesses.
Traditional service centres relied heavily on manual interactions, in-person visits, and fragmented service journeys, leading to inefficiencies. RTA needed to create a seamless digital and physical experience by leveraging AI-driven automation, virtual assistants, and real-time service optimisation tools.

  • The objectives included:
  • Integrating self-service AI solutions to enhance automation and efficiency.
  • Reducing wait times and simplifying service workflows.
  • Providing a hybrid service model combining smart self-service kiosks with human-assisted support.
  • Ensuring regulatory compliance with digital governance standards.
  • Enhancing customer experience through intelligent workspace design and technology-driven engagement.

Challenge: Fragmented & Time-Consuming Service Processes
Despite Dubai’s leadership in smart mobility, RTA’s Happiness Centres faced challenges in service efficiency and customer satisfaction:
Lengthy in-person service times – Customers had to navigate multiple counters, document submissions, and approvals.

  • Fragmented service journeys – Self-service options were limited, requiring manual intervention for most transactions.
  • Lack of AI-driven automation – No real-time virtual assistance led to processing delays and customer frustration.
  • Limited omnichannel accessibility – Services were primarily in-person, with no seamless digital alternatives.
  • A hybrid digital-physical transformation was required to integrate AI, automation, and self-service while preserving human support where needed.

Solution: AI-Powered Smart Service Centers
The transformation was powered by various digital products, enabling an intelligent, customer-centric experience across all RTA Happiness Centres.

1. AI-Powered Self-Service & Virtual Assistance

  • Smart Customer Journey Design – Mapped out self-service and assisted pathways, allowing customers to choose between fully automated or human-supported service.
  • Virtual AI Assistants – Integrated AI-driven chatbots to assist with document uploads, real-time verification, and automated workflows.
  • Omnichannel Service Access – Enabled customers to access services via mobile apps, web portals, and smart kiosks.

2. Intelligent Smart Centre Infrastructure

  • Biometric Authentication & Smart Arrival – Face and number plate recognition enabled seamless entry and service queue automation.
  • Smart Digital Workspaces – Designed adaptive service booths, interactive media glass, and AI-driven queue management systems.
  • Real-Time Service Notifications – Customers received live updates on service status and digital document approvals.

3. Sustainability & Wellbeing Enhancements

  • Energy-Efficient Facilities – Implemented smart building management systems to optimise energy usage.
  • Biophilic Design & Customer Comfort – Introduced water features, natural elements, and soundscapes to create a calming service environment.
  • Data-Driven Service Optimisation – Continuous customer feedback analysis improved service design and user experience.

Results: A Future-Ready Public Service Model
The digital transformation of RTA Happiness Centres resulted in:

  • 70% Reduction in Service Time – AI-powered automation streamlined customer journeys, reducing wait times.
  • Seamless AI & Human Integration – Smart self-service options complement assisted customer support.
  • Improved Sustainability & Wellbeing – Biophilic design and smart energy management enhanced customer and employee experience.
  • Scalable AI-Powered Public Service Model – Designed to adapt to future mobility innovations and smart city requirements.

Conclusion: Setting a New Standard for AI-Driven Public Services
By implementing AI-powered self-service, automation, and hybrid service models, RTA has transformed Happiness Centres into customer-centric, efficient, and future-ready service hubs. The project highlights how AI, automation, and human-centric design can enhance public transport services, ensuring scalability, compliance, and innovation for the future.

Telecommunications and Digital Government Regulatory Authority

AI-Powered Smart Workspace Transformation

Vertical: Government, Smart Office, AI Products
Location: UAE, Dubai
Timeframe: 2021

In a Nutshell: The TDRA transformation exemplifies how AI and smart technologies can significantly enhance the functionality and efficiency of government operations. This positioned TDRA as a global leader in digital governance and meets the UAE’s ambitious digital goals.

The case study

Context:
As part of the UAE’s ambitious vision to become a fully digital government, the Telecommunications and Digital Government Regulatory Authority (TDRA) sought to redefine its workspace to better align with national digital transformation initiatives. The objective was to create an intelligent, AI-powered, and highly secure workspace that would foster collaboration, enhance productivity, and support innovation while maintaining high security standards. The project involved integrating cutting-edge smart technologies into TDRA’s day-to-day operations, ensuring the workspace was future-ready.

Challenge:
TDRA’s traditional office environment was hampered by several limitations:

  • Fragmented Collaboration: Teams were working in silos, making real-time collaboration difficult and inefficient.
  • Limited Digital Infrastructure: Existing digital tools were underutilised, and the workplace lacked automation and advanced collaboration technologies.
  • Security & Access Control: The authority’s sensitive digital governance initiatives demanded robust, secure access control systems.
  • Multi-Functionality: The workspace needed to serve as a versatile venue for both internal collaboration and high-profile events. The challenge was to seamlessly integrate these diverse needs into a single, unified, AI-powered workspace that addressed these gaps while providing a future-proof environment.

Solution:
The solution to TDRA’s challenges was an AI-powered smart office transformation, delivered through Digi Presence’s suite of advanced smart workspace technologies:
AI-Driven Collaboration & Smart Workspaces

  • Smart Collaboration Hubs: These included broadcast studios for virtual events, theatres for large presentations, and adaptable spaces for flexible working.
  • Adaptive Digital Workspaces: Flexible meeting rooms and VIP suites equipped with AI to support various government operations.
  • User Experience Lab: A dedicated space for testing and validating digital services.

AI-Powered Infrastructure & Secure Access Control

  • Biometric & AI-Enhanced Access: Implemented multiple layers of biometric authentication, including facial recognition and NFC systems, ensuring seamless and secure access.
  • Real-Time Event Dashboards: AI-powered digital signage to notify staff of important events and announcements.
  • Automated Workspace Management: Features like AI-driven room booking, climate control, and lighting management to enhance operational efficiency.

Intelligent Digital Workplace Experience

  • Personalised Digital Journeys: AI-generated daily schedules and notifications that enhance employee productivity.
  • Seamless Hybrid Workflows: Integrated workflows to facilitate smooth collaboration between remote and in-office employees.
  • Immersive Digital Branding: Dynamic HQ façade and interactive installations showcased TDRA’s leadership in digital governance.

Results:
The transformation resulted in significant operational, strategic, and user-centric benefits:
Enhanced Collaboration & Engagement: The integration of smart collaboration spaces allowed teams to work together more effectively, both internally and externally.

  • AI-Powered Productivity: Automated digital workflows and task management systems increased efficiency and decision-making.
  • Secure & Adaptive Work Environment: Robust security protocols, including biometric access control, ensured the protection of sensitive digital governance information.
  • Scalable Infrastructure: The intelligent workspace infrastructure was designed to evolve with future digital governance needs, allowing for seamless scaling and integration of new technologies.
  • Sustainability & Well-Being: The workspace design emphasised sustainability through intelligent resource management and biophilic elements, creating a healthier, more engaging environment for employees.

Conclusion:
The TDRA smart workspace transformation exemplifies how AI and smart technologies can significantly enhance the functionality and efficiency of government operations. The project demonstrated the importance of integrating security, collaboration, and automation in creating a modern, adaptive workspace. This successful transformation positions TDRA as a global leader in digital governance, providing a workspace that supports innovation, enhances productivity, and meets the UAE’s ambitious digital goals.

Saudi Aerospace Engineering Industries

Smart Headquarters Transformation

Vertical: Technology Experience Design, Sustainability
Location: Saudi Arabia, Jeddah
Timeframe: 2024

In a Nutshell: The SAEI HQ project demonstrated the power of integrating smart building technologies and immersive digital experiences to enhance both operational efficiency and employee satisfaction. It reinforced SAEI’s position as a leader in aerospace while setting a new standard for smart, sustainable corporate headquarters in the industry

The case study

Context:
Saudi Aerospace Engineering Industries (SAEI), a global leader in aerospace services, set out to create a cutting-edge headquarters to showcase their technological leadership and future-ready infrastructure. The goal was to design a digitally advanced, human-centric workspace that would foster employee well-being, drive operational efficiency, and reinforce SAEI’s position as a technology leader in the aerospace sector. The headquarters would serve as a model of innovation, integrating advanced smart technologies to elevate operational performance and enhance the overall employee and visitor experience.

Challenge:
The new headquarters needed to meet several complex requirements:

  • Integrating smart building systems to optimize energy efficiency, improve operational performance, and enhance sustainability.
  • Providing a technology-driven experience that aligned with SAEI’s brand as an innovation leader.
  • Creating an interactive visitor experience that showcased SAEI’s capabilities through immersive digital displays and real-time storytelling.
  • Ensuring the design supported employee mobility, collaboration, and well-being through flexible workspaces and advanced digital collaboration tools.
  • Overcoming the challenge of merging high-tech infrastructure with human-centric design, ensuring both operational efficiency and employee comfort.

Solution:
The design I developed for the SAEI headquarters combined AI-driven building management systems and immersive digital experiences to meet the diverse needs of the headquarters:

  • Smart Building Infrastructure & AI Automation: AI-powered building management systems, including real-time data analytics and predictive maintenance, optimized energy usage and ensured the building’s operational efficiency.
  • Interactive Digital Displays & Holographic Brand Experience: The building featured dynamic digital façades, incorporating real-time maps, digital storytelling, and interactive holographic elements to showcase SAEI’s technological achievements.
  • AI-Optimized Workspaces: Flexible collaboration spaces were designed, integrating smart climate control and AI-driven workspace optimization for personalized employee experiences.
  • Water Displays & Biophilic Design: Water displays and biophilic elements enhanced employee well-being and created a harmonious, calming workspace, improving productivity and creativity.

Results: 

The transformation delivered several strategic and operational benefits:

  • 50% Increase in Energy Efficiency: AI-driven energy management systems reduced operational costs while improving sustainability.
  • Enhanced Employee Experience: AI-optimized workspaces, smart collaboration tools, and biophilic design elements enhanced productivity and well-being.
  • Elevated Brand Presence: The interactive digital experience reinforced SAEI’s leadership in aerospace, showcasing innovation to visitors and stakeholders.
  • Sustainability and Efficiency: The integration of smart sensors, predictive maintenance, and green technologies significantly reduced the carbon footprint of the building.

Conclusion:
From a product development perspective, the SAEI headquarters project demonstrated the power of integrating smart building technologies and immersive digital experiences to enhance both operational efficiency and employee satisfaction. The design successfully merged the need for cutting-edge technology with human-centric elements, creating a balanced, scalable, and adaptable workplace. It reinforced SAEI’s position as a leader in aerospace while setting a new standard for smart, sustainable corporate headquarters in the industry.

Digital Water Displays

Bringing Biophilic Elements into Smart Spaces

Vertical: Technology Experience Design, Sustainability
Location: The Middle East
Timeframe: 2024

In a Nutshell: This project redefined how brands and public spaces use digital content to engage audiences. By blending technology, sustainability, and immersive design, the smart water displays offered a dynamic alternative to traditional digital signage. 

The case study

Context: The Middle East’s hot climate and increasing demand for technology-driven solutions created an ideal environment for experimenting with innovative yet non-essential technologies. As the region sought to break the monotony of desert landscapes, there was a push to introduce biophilic elements, such as plants and water, into indoor spaces. This need led to the exploration of smart water displays, combining technology, sustainability, and human-centric design to enhance brand storytelling, environmental aesthetics, and sensory engagement in modern environments.

Challenge: Integrating water display technology into smart spaces posed several challenges:

  • Water and Electronics Don’t Mix – The biggest concern was ensuring the safety and functionality of electronic devices near water or humidity.
  • Balancing Digital Content with Natural Aesthetics – The challenge was to create a display that remained visually engaging without overwhelming the space.
  • Energy Efficiency & Sustainability – The water displays had to be low-energy, water-efficient, and eco-friendly, using closed-loop water recycling systems.
  • Customization & Scalability – The solution had to be adaptable for various applications, from corporate lobbies to entertainment venues, while maintaining functionality across diverse environments.

Solution: Customisation of a European water display solution to meet the unique needs of Middle Eastern clients. The solution included:

1. Water Display Technology

  • Real-Time Digital Content Projection – Smart nozzles dynamically shape logos, animations, and text in flowing water, providing an immersive visual experience.
  • Smart Synchronization with Audio & Lighting – Integrated water displays with ambient music, LED lighting, and projection mapping to enhance the overall experience.
  • Adaptive Display Modes – The content dynamically adjusted based on time of day, user interaction, or brand messaging needs.

2. Sustainable & Energy-Efficient Design

  • Closed-Loop Water Recycling System – Minimized water waste by continuously filtering and reusing water.
  • Low-Power Operation – Utilized high-efficiency pumps and optimized flow control to minimize energy consumption.
  • Eco-Friendly Alternative to Digital Screens – Offered a visually impactful signage solution with zero emissions.

3. Immersive & Interactive User Experience

  • Corporate Branding & Reception Displays – Enhanced brand presence in corporate lobbies and public spaces with interactive, dynamic water visuals.
  • Event & Entertainment Installations – Created immersive water shows synchronized with audio and visual content for entertainment venues.
  • Public Space Engagement – Attracted visitors in museums, airports, and shopping centers through dynamic, moving water designs.

Results:
The implementation of AI-driven water displays led to significant outcomes:
40% Reduction in Energy Consumption – Compared to traditional LED signage, the smart water displays were far more energy-efficient.

  • Enhanced Brand Engagement – The interactive nature of the displays increased visitor interaction and retention, improving brand presence.
  • Seamless Smart Building Integration – AI-powered water displays synchronized with smart lighting, music, and automation systems for a cohesive experience.
  • Sustainability & Eco-Design Leadership – The use of water recycling technology minimized environmental impact.
  • Scalable & Customizable Deployments – The solution was adaptable for diverse spaces, from corporate offices to entertainment venues.

Conclusion:
This project redefined how brands and public spaces use digital content to engage audiences. By blending technology, sustainability, and immersive design, the smart water displays offered a dynamic alternative to traditional signage. The project demonstrated how biophilic, water-based technology can revolutionise brand storytelling, architectural design, and smart space innovation.

More Product Details at Digital Water Displays Website

Oxagon Investor centre

Redefining Investors’ Experience

Vertical: Smart Cities, Smart Office, AI Products
Location: Saudi Arabia
Timeframe: 2023

In a Nutshell:  This initiative positions Oxagon as a pioneering force in smart city development, demonstrating how immersive, future-ready environments can drive economic growth, stakeholder engagement, and visionary partnerships in the digital age.

The case study

Context: A Next-Generation Port and City of the Future
As part of Saudi Arabia’s Vision 2030, Oxagon is an industrial floating city shaping the future of global trade, logistics, and urban innovation. To facilitate high-impact business collaborations, showcase cutting-edge advancements, and create an immersive gateway into Oxagon’s visionary ecosystem, the Investor & Technology Centre was established.
This centre serves as a strategic hub where executives meet, partnerships are formed, and investment opportunities are explored. By blending technology, sustainability, and premium hospitality, Oxagon aimed to redefine the investor experience through personalised engagement, immersive storytelling, and world-class facilities. The goal was to:

  • Create an executive-driven experience that strengthens engagement and decision-making.
  • Leverage immersive technology to accelerate investor understanding of Oxagon’s logistics and port ecosystem.
  • Provide smart, flexible spaces that enhance collaboration and knowledge sharing.
  • Integrate sustainability and well-being into the design for a future-ready corporate experience.

Challenge: Designing a Seamless, High-Impact Investor Experience
Traditional investment centres often rely on static presentations and conventional meeting spaces, failing to capture the scale, innovation, and economic potential of transformative projects like Oxagon. This initiative required overcoming several key challenges:

  • Personalising the Investor Journey – Ensuring that each investor interaction was tailored to their business needs and areas of interest.
  • Seamless Integration of Smart Technologies – Utilising holographic solutions, augmented reality, and AI-driven insights to enhance investor engagement.
  • Creating a Multi-Sensory Experience – Combining biophilic design, soundscapes, and interactive content to make a lasting impression.
  • Optimising for Flexibility and Scalability – Designing modular spaces that adapt to different investment scenarios and sectors.

A fully immersive, tech-enabled, and investor-centric approach was required to bring the Oxagon experience to life.

Solution: AI-Driven, Interactive Investment & Technology Centre
The Investor & Technology Centre was designed as a fully connected, data-driven environment where smart automation, immersive storytelling, and executive hospitality come together to create an unparalleled investment journey.

1. Personalised Investor Engagement
Pre-Arrival Digital Concierge – Investors receive a customised welcome package, including project insights, feasibility studies, and networking opportunities.

GPS-Triggered Landmark Information – On the way to Oxagon, investors are introduced to cultural and strategic points of interest, creating a seamless narrative from arrival to engagement.

On-Demand Executive Lounges – Designed to provide pre-meeting relaxation and networking spaces, complemented by fine dining and premium hospitality.

2. Immersive Technology & Digital Storytelling
AI-Powered Holographic Tables – Enables interactive project exploration, allowing investors to manipulate data, review infrastructure plans, and engage in predictive analytics.

Augmented Reality & 3D Simulations – Enhances investor understanding of Oxagon’s supply chain, logistics network, and economic impact.

Multi-Sensory Boardroom Experiences – Executive spaces equipped with high-definition sound, immersive visuals, and subject matter expert presentations.

3. Intelligent Meeting & Collaboration Spaces
Smart Room Availability & Scheduling – AI-driven panels provide real-time meeting room updates, ensuring seamless coordination for investor discussions.

Touch-Enabled Collaboration Boards – Facilitates remote and in-person investor interactions with interactive planning tools.

Secure Video Conferencing Facilities – Supports global investment consultations with high-fidelity audio-visual technology.

4. Sustainability & Well-Being Integration
Biophilic & Sensory Design – Incorporates natural elements, smart lighting, and adaptive environments to enhance well-being.

Automated Climate & Comfort Control – AI optimizes temperature, airflow, and lighting, ensuring a premium hospitality experience.

Eco-Conscious Infrastructure – Utilises renewable energy, green building materials, and smart water systems to minimize environmental impact.

Results: A Future-Ready Investor Experience
The Investor & Technology Centre set a new global benchmark for high-impact investment engagement:
Accelerated Investor Decision-Making – AI-driven insights and immersive tools reduced decision-making time by 40%.

  • Enhanced Stakeholder Collaboration – Smart workspaces and digital collaboration platforms improved executive engagement and networking opportunities.
  • Unparalleled Investment Showcase – Cutting-edge holographic and AR experiences provided next-level investor education and project immersion.
  • Sustainability & Well-Being Prioritization – The integration of biophilic design and smart automation created a workspace that enhances both productivity and environmental responsibility.

Conclusion: Redefining Investment in the Digital Age
The Oxagon Investor & Technology Centre showcased how technology, sustainability, and executive hospitality can transform the investment experience. By seamlessly integrating AI-powered digital storytelling, interactive workspaces, and personalised investor journeys, Oxagon is setting a new global standard for high-impact investment hubs.
This initiative positions Oxagon as a pioneering force in smart city development, demonstrating how immersive, future-ready environments can drive economic growth, stakeholder engagement, and visionary partnerships in the digital age.